Refund policy
Return & Refund Policy
Ayushi Mittal — Handmade Clay Art
Last updated: 12/05/2026
At Ayushi Mittal, every piece is made entirely by hand with love, care, and a whole lot of detail. Because of the handmade nature of our products, each item is one-of-a-kind — and we want you to love yours completely. If something isn't right, we're here to make it right.
1. Return Eligibility
We accept returns under the following conditions:
- The return request is raised within 15 days of delivery
- The item is unused, unaltered, and in its original condition
- The item is returned in its original packaging (or equivalent protective packaging)
- A proof of purchase (order number or receipt) is provided
⚠️ Because our products are handmade, minor variations in colour, texture, or finish are not considered defects — they are the natural character of handmade art. These are not eligible for return.
2. Return Timeframe
| Situation | Return Window |
|---|---|
| General returns (change of mind) | Within [15] days of delivery |
| Damaged or defective items | Within [15] days of delivery |
| Wrong item received | Within [15] days of delivery |
To initiate a return, please contact us at [aashimittal1998@gmail.com] with:
- Your order number
- A brief reason for return
- Clear photos of the item (required for damaged/wrong item claims)
We will respond within 1–2 business days to guide you through the next steps.
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Personalised or custom-made orders — items made with a specific name, date, photo, or custom design
- Digital products (if applicable)
- Items that have been used, washed, or altered
- Items returned after the return window has closed
- Items purchased during a final sale or clearance event
- Items damaged due to mishandling, water exposure, or misuse after delivery
💡 We always recommend reading the care instructions included with your order to keep your piece in perfect condition.
4. Damaged or Defective Items
We take great care in packaging every order, but we understand that things can sometimes go wrong in transit.
If your item arrives damaged, broken, or defective, please:
- Take photos of the damaged item and packaging immediately upon receipt
- Email us at [aashimittal1998@gmail.com] within [15] days of delivery
- Include your order number and the photos in your email
Once we verify the damage, we will offer you:
- A full replacement (subject to availability), or
- A full refund to your original payment method
We do not require you to return damaged items in most cases — this saves you the hassle and shipping cost.
5. Exchanges
We offer exchanges under the following conditions:
- The exchange request is made within [15] days of delivery
- The item is unused and in original condition
- The item you'd like to exchange for is available in stock
If the replacement item is of a higher value, you will be asked to pay the difference. If it is of a lower value, we will refund the difference to your original payment method.
To request an exchange, email us at [aashimittal1998@gmail.com] with your order number and the item you'd like instead.
Note: Personalised and custom items cannot be exchanged.
6. Refund Process & Timing
Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed as follows:
| Refund Method | Processing Time |
|---|---|
| Original payment method (UPI / Card / Net Banking) | [1-2] business days |
| Store credit / Gift voucher | Within 1–2 business days |
Refunds may take additional time to appear depending on your bank or payment provider. If you haven't received your refund after [5] days, please check with your bank first, then contact us at [aashimittal1998@gmail.com].
7. Return Shipping Costs
| Reason for Return | Who Pays Return Shipping |
|---|---|
| Change of mind / buyer's remorse | Customer pays return shipping |
| Item arrived damaged or defective | We cover return shipping (or waive it entirely) |
| Wrong item sent | We cover return shipping |
For customer-paid returns, we recommend using a tracked shipping service. We are not responsible for items lost or damaged during return transit.
Return shipping address: [RETURN ADDRESS]
8. How to Contact Us
We're a small, independent handmade business and we genuinely care about your experience. If anything at all is not right with your order, please reach out before leaving a review — we will always do our best to make it right.
📧 Email: [aashimittal1998@gmail.com] 📱 Instagram DM: [@bloomstick_in_paint] ⏱ Response time: Within 1–2 business days
9. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with a revised date. Continued use of our store after changes are posted constitutes acceptance of the updated policy.
Thank you for supporting handmade art. Every purchase means the world. 🤍